No Show Policy

Failure to show for an appointment or cancelling without proper notice will deprive or delay care for another patient. Therefore, cancelling an appointment with less than 24 hours notice may result in a $25 charge.

Methods of Payment and Payment Policy

The Medical Group accepts payment from most health insurance plans. Any service cost that is not reimbursed by insurance is billed to the patient. Copayments required by insurance plans are collected from patients upon checking-in for an appointment.

Balances due from patients are billed and payment is expected within 30 days of the billing date. Patients may pay in cash or by check or credit card.

Payment is expected for services in order for the practice to operate-to pay our bills. We do not receive any federal, state or foundation funding to provide free care.

We will establish installment payment arrangements for patients that cannot pay a bill in full. Please call our billing department and a member of our staff will assist you in setting up a payment plan.

If payments are not received within 90 days of the billing date, we transfer collection responsibility to an outside agency that may take various steps to pursue payment, such as reporting to credit agencies.

If you have any questions about a bill or wish to make a payment, please call our office.

Telephone Number:

978-927-4110 select option "4" (you do not have to listen to the entire caller message)

Payment for Services and Billing Patients

We are pleased to assist you by billing your insurance company for your medical services. However, we rely on you to provide with the correct information for billing before or at the time of service, including your current insurance card. The financial obligations for the care we provide to you are your responsibility. We encourage you to ask questions about covered services and fees prior to receiving the care in order to avoid any misunderstandings.

Health Insurance Coverage

Health insurance plans generally will not pay for the entire cost of your care. Your policy may include one or more of the following limitations:

• A copayment provision
• A list of exclusions procedures (which may include physicals)
• A dollar limit on covered services
• A co-insurance clause
• A table of reimbursement by type of service
• A deductible clause
• Requirements around declaring your Primary Care Provider
• Requirements for referrals to specialists
• Restrictions or exclusions for preexisting medical conditions

Insurance plans vary considerably with regard to benefits and coverage. We suggest that you review the various limitations in your particular contract. Should you wish explanation or clarification of the benefits to which you are entitled under the provisions of your insurance plan, we recommend that you contact your employer, union or insurance agent. We urge you to understand your health insurance coverage.

Current insurance cards must be provided at the check-in desk for each appointment. Please inform us at this time of any changes such as address or phone numbers. The Medical Group depends on you for accurate information. Failure to provide up-to-date information may cause insurance companies to reject your claims.

Any patient balances remaining after insurance reimbursements are immediately due for payment. Balances outstanding for 90 days or more are reviewed for collection action.

If you have any questions about your account, please call our Billing Office-978-232-7170.